Customer Service
We’re here to help—before, during, and after your purchase.
How to reach us
- Live Chat: Click the chat bubble (bottom-right). Target reply: under 2 minutes.
- Email: support@my.halalbizs.com · Target reply: within 1 business day.
- Phone / WhatsApp: +60 XXX-XXXXXXX (Mon–Fri, 9:00–18:00, GMT+8).
- Contact form: [/contact] – we’ll route your request to the right team.
Orders & Payments
- Placing an order: Add items to cart → Checkout → Choose shipping & payment → Confirm.
- Payment methods: FPX/Bank transfer, credit/debit cards, e-wallets (update list as applicable).
- Order confirmation: You’ll receive an email/SMS with your order number.
- Modify/cancel: Possible before dispatch. Message us with your order number.
- Invoices & tax: Download from My Account → Orders once the order is billed.
Shipping & Delivery
- Processing time: Typically 1 business day for in-stock items.
- Delivery options: Standard / Express / Store pickup (if available).
- Tracking: A tracking link is emailed once your parcel ships.
- Partial shipments: To avoid delays, we may ship available items first at no extra cost.
- Delivery issues: If your parcel is delayed, damaged, or missing, contact us within 48 hours of the expected delivery time so we can help promptly.
- Fresh & chilled items: Packed with care and (where needed) cold-chain handling. Please refrigerate/freeze upon arrival.
Returns & Refunds
We want you to love what you buy. If not, we’ll make it right.
Return window:
- Non-perishables / non-cosmetic: return within 14 days of receipt, unopened and in resellable condition.
- Cosmetics & personal care: unopened within 14 days (hygiene seal intact).
- Fresh produce & chilled items: not eligible for return; if quality is affected on arrival, report within 24 hours with photos.
Wrong/defective items: We’ll replace or refund, including reasonable return shipping.
How to start: Email support@my.halalbizs.com with your order number, photos (if applicable), and preferred resolution (replace/refund).
Refund timing: Issued to your original payment method once the return is inspected (typically 3–7 business days after we receive it).
Note: Certain items (custom orders, opened food, clearance “as-is”) may be non-returnable—see product page.
Halal Assurance & Product Information
- Transparency: Product details (ingredients, allergens, country of origin) are provided by the brand/supplier.
- Halal status: We display halal claims and certification info when provided by the brand or recognized bodies.
- Important: Halalbizs does not issue or replace official halal certification. For certification verification, please refer to the certifier listed on the product page.
- Concerns or reports: If you believe information is inaccurate or a product may breach halal guidelines, contact us immediately at compliance@my.halalbizs.com.
Account & Security
- My Account: Track orders, download invoices, manage addresses & wishlist.
- Password & sign-in: Use a strong, unique password; enable 2FA if available.
- Data protection: We follow strict privacy and security practices. See Privacy Policy for details.
Accessibility
We aim to make our website usable for everyone. If you face any accessibility barrier, tell us at access@my.halalbizs.com—we’ll respond with alternatives and fix issues where possible.
Feedback & Complaints
We value your feedback. For compliments, suggestions, or complaints:
- Start with Customer Service (support@my.halalbizs.com).
- If unresolved after 3 business days, escalate to care@my.halalbizs.com (include prior ticket ID).
- We’ll acknowledge escalations within 1 business day and work toward a fair resolution.
FAQs (Quick Answers)
Q: When will my order ship?
A: Usually within 1 business day for in-stock items. You’ll receive a tracking link when it ships.
Q: Can I change my address after ordering?
A: Yes—before dispatch. Contact us ASAP with your order number.
Q: Do you ship fresh products?
A: Yes. We use careful packing and (where required) cold-chain handling.
Q: My item arrived damaged—what now?
A: Take photos of the product, packaging, and label; contact us within 24–48 hours for a replacement/refund.
Q: Are all products halal?
A: We highlight halal status on each product page. For official verification, refer to the listed certifier.
Q: How do refunds work?
A: Once your return is approved and received, refunds are processed to your original payment method (3–7 business days, depending on your bank/wallet).
Service Hours (GMT+8)
Mon–Fri: 09:00–18:00 · Sat/Sun & Public Holidays: Online support only (email/live chat).
We’ll notify extended hours during peak seasons or special events.