Last updated: 22 August 2025
Applies to: halalbizs – an initiative by Weststar-Engineering Sdn Bhd (WESB), registered in Malaysia.
1) Summary
- Change-of-mind: Not available for food/perishables.
- Report issues within: 48 hours of delivery for damaged, wrong, missing, or quality issues.
- Return window (eligible items): 7 days from delivery (Malaysia), 14 days (international).
- Refund method: Original payment method and currency shown at checkout.
- Shipping fees: Non-refundable unless the issue is our fault.
2) Items Eligible for Return/Refund
We accept returns/refunds when:
- You received damaged, defective, expired, or wrong items.
- Items are unused, unopened, and sealed, in original packaging (for non-perishables like sealed cosmetics or accessories).
- A courier loss is confirmed after investigation.
We may offer a replacement, store credit, or refund depending on stock availability.
3) Non-Returnable Items
- Perishables/food & beverages (e.g., bird’s nest drinks, edible nests) once opened, consumed, repacked, or temperature-abused.
- Items without original packaging, missing accessories, freebies, or serial/lot labels.
- Personal care/cosmetics that have been opened/used, unless defective on arrival.
- Clearance/final sale, gift cards/vouchers, downloadables/digital content.
- Items damaged due to improper storage after delivery (heat, humidity, contamination).
4) How to Request a Return/Refund
Email us within the timelines above with:
- Order number, full name, phone
- Issue description (what happened, when discovered)
- Photo/video evidence: outer carton, shipping label, inner packing, product (close-ups of defect/expiry/lot)
- For bank transfer orders, proof of payment and original payer’s account details (for refunds)
Keep all packaging until your case is resolved. Courier inspection may be required.
5) Condition & Inspection
- Returned items undergo quality inspection.
- If the item is not in original condition or shows signs of use, we may issue a partial refund or reject the return.
- Where applicable, a restocking/admin fee (up to 10%) may apply to non-fault returns of eligible non-perishables.
6) Costs & Labels
- If the issue is our fault (wrong/defective/damaged on arrival), we cover reasonable return shipping or provide a prepaid label.
- Otherwise, return shipping is borne by the customer. COD returns are not accepted.
7) Refund Method & Timing
- Refunds are sent to the original payment method only:
- Cards/PayPal/e-wallets: typically 5–14 business days after we process the refund (provider-dependent).
- FPX/Bank transfer: to the original payer’s bank account (processing times vary by bank).
- Refunds are issued in the original charge currency (e.g., MYR or VND). Your bank’s exchange rate/fees apply if your account currency differs.
8) Replacements & Exchanges
- If stock is available, we can resend the same item.
- If not, we can offer equivalent value, store credit, or refund.
9) Incorrect Address, Unclaimed, Return-to-Sender
- Parcels returned due to incorrect address, failed delivery attempts, or unclaimed at pickup point can be reshipped at your cost.
- Original shipping fees are not refundable.
10) International Orders (Customs)
- Duties/taxes are the recipient’s responsibility unless charged at checkout.
- If a parcel is refused and returned or destroyed by customs due to non-payment or prohibition, we cannot refund shipping or non-recoverable costs.
11) Late or Missing Refunds
If you haven’t received a refund after our confirmation:
- Recheck your bank/PayPal/e-wallet;
- Contact your bank (posting delays can occur);
- If still unresolved, contact us with your refund reference.
12) Contact Us
- Customer Service: admin@my.halalbizs.com
- Business Hours: Mon–Fri, 9:00–18:00 (Malaysia time), excluding public holidays
- Registered Entity: Weststar-Engineering Sdn Bhd (WESB), Malaysia
This Refund & Returns Policy forms part of our Terms & Conditions. By placing an order, you agree to this policy.