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Last updated: 22/08/2025
Applies to: halalbizs – an initiative of Weststar-Engineering Sdn Bhd (WESB), registered in Malaysia.

 

1) Payment Methods

We accept the following payment methods (availability may vary by region and order value):

  • Credit/Debit Cards: Visa, Mastercard (3-D Secure/OTP supported where available)
  • Internet Banking (Malaysia): FPX
  • E-wallets (Malaysia): DuitNow QR, Touch ’n Go eWallet, GrabPay, ShopeePay (if enabled)
  • Bank Transfer: Transfer to the designated account (payment proof required)
  • PayPal (if enabled)

Cash on Delivery (COD) is not available unless explicitly stated at checkout.

 

2) Currency & Price Display

  • Prices may be displayed in Malaysian Ringgit (MYR) and/or Vietnamese Dong (VND).
  • Charges will be collected in the currency shown at checkout. If your account is in a different currency, your bank/provider will convert at their own exchange rate and may apply fees.
  • Prices, promotions, and fees may change without prior notice.

 

3) Taxes, Fees & Customs

  • Taxes (e.g., sales/service tax) are calculated and displayed at checkout in accordance with applicable laws.
  • Import duties, customs fees, and handling charges for international orders are payable by the recipient unless collected at checkout and clearly stated.

 

4) Authentication & Security

  • Card payments may be pre-authorized at order placement and captured upon confirmation or shipment.
  • We use PCI-DSS–compliant payment gateways and TLS/SSL encryption; we do not store full card details on our servers.
  • We may request identity/ownership verification (ID, last 4 digits of card, transfer receipt) for fraud prevention.

 

5) Bank Transfer Instructions

  • Select Bank Transfer at checkout to receive account details and a reference code.
  • Please complete payment within 24 hours and submit proof of payment with your order number.
  • Orders paid via bank transfer will be processed after funds are received and verified (typically 1–2 business days).

 

6) Failed/Declined Payments

  • Check card details, OTP/3-D Secure, and available balance.
  • Contact your bank to enable online/international transactions.
  • Try another method (FPX, e-wallets, PayPal).
    If the issue persists, please contact us for assistance.

 

7) Refunds & Disputes

  • Approved refunds will be returned to the original payment method. Processing time depends on the provider (typically 5–14 business days after we process).
  • For bank transfers, refunds will be sent back to the payer’s bank account; account verification may be required.
  • If a chargeback occurs, we will provide transaction and delivery evidence. Please contact us first—most issues are resolved quickly.

 

8) Promo Codes, Vouchers & Wallet

  • Only one code may be used per order unless stated otherwise.
  • Vouchers/codes/points are non-transferable and not redeemable for cash.
  • If an order using a code/points is refunded, the promotional value may be returned as store wallet credit under the original conditions.

 

9) Pricing Errors & Promotions

In the event of a pricing or promotion display error, we reserve the right to cancel or adjust the order and offer you the option to proceed at the corrected price or receive a full refund.

 

10) Contact

  • Customer Support: [your email/phone]
  • Business Hours: Monday–Friday, 9:00–18:00 (Malaysia time), excluding public holidays
  • Legal Entity: Weststar-Engineering Sdn Bhd (WESB), Malaysia

This policy forms part of the Terms & Conditions. By placing an order, you agree to this payment policy.