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Last updated: 22 August 2025
Applies to: halalbizs – an initiative by Weststar-Engineering Sdn Bhd (WESB), registered in Malaysia.

 

1) Where We Ship

  • Domestic Malaysia: West & East Malaysia via reputable couriers.
  • International: Selected countries/regions shown at checkout.

If your country isn’t listed at checkout, contact us for a manual quote.

 

2) Processing Times

  • Orders placed Mon–Fri before 12:00 (MYT) usually process within 1–2 business days.
  • Peak seasons, launches, and public holidays may add 1–3 business days.
  • Pre-order/backorder items ship when available (ETA shown on product page).

 

3) Delivery Timeframes (Estimated)

  • Malaysia (West): 1–3 business days after dispatch
  • Malaysia (East): 3–7 business days after dispatch
  • International: 5–10 business days after dispatch (customs may extend)

Timeframes are estimates provided by couriers and exclude customs delays and remote-area routing.

 

4) Shipping Fees

  • Calculated at checkout based on weight/volume, destination, and courier.
  • Free shipping may be offered via promotions or thresholds (shown at checkout).
  • Any re-delivery due to incorrect address/failed collection may incur additional fees.

 

5) Order Tracking

  • A tracking link will be emailed/SMSed after dispatch.
  • Tracking may take up to 24 hours to update after label creation.

 

6) Address Accuracy & Changes

  • Please ensure your full name, phone, and complete address (incl. postcode, state, unit number) are correct.
  • Address changes are possible before the order is marked “Packed/Dispatched”. After that, changes are not guaranteed.

 

7) Delivery Attempts & Authority To Leave (ATL)

  • Couriers may require a signature; some allow ATL at your risk.
  • If undelivered after attempts/holding period, the parcel may return to sender. Reshipment and any return fees are borne by the customer.

 

8) PO Boxes, Restricted & Remote Locations

  • Delivery to PO Boxes/Parcel Lockers depends on courier rules.
  • Some addresses (e.g., restricted zones, remote islands) may require extra time/fees or be unsupported.

 

9) Customs, Duties & Taxes (International)

  • Recipient is responsible for import duties, VAT/GST, brokerage, and customs clearance.
  • Refusal to pay may result in the parcel being returned or destroyed per local regulations; shipping and fees are non-refundable.

 

10) Packaging & Item Care

  • Items are securely packed; fragile items use protective materials.
  • For temperature-sensitive or glass products, we pack with extra care; avoid prolonged exposure to heat/sun after delivery.

 

11) Damaged, Missing, or Wrong Items

  • Inspect your order upon receipt. If there’s an issue, contact us within 48 hours with photos/videos of the parcel, label, and product.
  • Keep all packaging until the claim is resolved; the courier may require inspection.
  • Approved resolutions may include replacement, credit, or refund per product availability.

 

12) Lost Parcels

  • A shipment is considered lost only after courier investigation. We’ll open a trace and update you; resolution depends on courier outcome.

 

13) Split Shipments

  • To speed up delivery, we may ship items separately at no extra cost; you’ll receive multiple tracking numbers.

 

14) Cancellations

  • You may cancel before the order is marked “Packed/Dispatched”. Once dispatched, cancellation isn’t possible.

 

15) Contact Us

  • Customer Service: [your email/phone]
  • Business Hours: Mon–Fri, 9:00–18:00 (Malaysia time), excluding public holidays

This Shipping Policy forms part of our Terms & Conditions. By placing an order, you agree to this policy.